Putting yourself in the customer’s shoes is the most effective way to connect with their expectations. What do they need? Products and services that are easy to use, without compromising on security. Customers like to discuss their needs and appreciate that we always do our best to understand and support them - throughout our relationship.
In order to move ahead with us, the customer needs to feel confident. That’s a good thing, too, since trust has been part of our DNA since we were established: We’ve always known how to protect the data entrusted to us. So, since we have it in us, let’s inspire confidence while remaining true to ourselves: authentic, available, reliable, understanding and attentive.
That sparkle of gratitude in a customer’s eye is not something that can be achieved with the snap of a finger. It is earned when we show the customer that we are always willing to improve and to take their feedback into account. This is how we can meet – even exceed – our customer commitments.
Trusting means creating a climate conducive to the fulfilment and development of everyone’s potential. It means empowering teams so that everyone can work independently within their scope. And it also means advocating listening and sharing, respecting differences and promoting diversity.
It is our collective strength that makes the company grow and achieve its objectives. It is essential that we communicate the company’s vision and share its strategic direction so that everyone feels they belong.
Sharing our expertise, continuing to develop our skills, evolving – both individually and collectively – recruiting new talents, encouraging new initiatives... And let’s not forget that small daily improvements and systematic feedback help us advance together.
We have stood the test of time by acting ethically, with integrity and transparency, and by offering solutions that have a positive impact on society. Today, we are proud to highlight this 500-year-old heritage. We contribute to regional development, for example by using local suppliers, facilitating the integration of young people and employing people with disabilities.
Taking into account – and reducing – our environmental impact throughout the development process of our products and solutions is the essence of our eco-design approach. It is founded on our ambition to limit our ecological footprint. How? By adapting our operating methods and our industrial and technical facilities.
How do we prepare the world of tomorrow? By continuing to offer the best technology, as we have been doing since our creation, and imagining solutions that are accessible to everyone and which anticipate societal changes and new needs, while supporting the digital transformation of our customers.
The Right to Be You
IN Groupe is committed to identity and property security, defending a fundamental right: the Right to Be You.
Learn how in this video.
The Right for every government to assert its sovereignty:
In a world of mobility and interaction, governments face growing challenges: securing borders, knowing and protecting citizens, guaranteeing respect for everyone's rights, managing and securing data and modernising their governance. IN Groupe is committed to supporting governments in the exercise of their sovereignty and enabling them to successfully accomplish their projects.
The Right for every individual to experience their citizenship:
Each individual, each citizen, is defined by their identity, with their rights and duties: to move freely, drive, travel, work, have housing, get medical care, receive aid, vote and protect their dealings and goods. More than a billion people in the world are denied an identity and therefore these fundamental freedoms. IN Groupe wishes to guarantee everyone the right to be themselves, a unique person, so that everyone can live their lives with peace of mind.
The Right of every company to maintain its integrity:
With competition, transformations, technological developments and more, data protection is crucial for companies, which are increasingly under threat from industrial espionage and hacking. In this context, IN Groupe steps in to give each company the means to work securely: archiving, protecting sensitive and confidential data and strengthening physical and logical access security for greater protection of trade, goods, objects and services.
Our main challenges
Built on a collaborative approach, our values resemble us and bring us together
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Commitment
I say what I do and I do what I say: commitment is expressed through actions as much as words.
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Trust
Acquired and cultivated, trust is the invisible ingredient that cements our relationships, among ourselves and with our customers.
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Customer satisfaction
Satisfying our customers and exceeding their expectations is our primary goal.
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Team spirit
Above all I think of the team: A team is not simply the sum of its individuals. We are stronger together.
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Innovation
Boldly and creatively, we always seek to progress, improve our solutions and prepare for the future.